Privacy Policy

Wyyerd Fiber values your trust and is committed to protecting your privacy. This Privacy Policy  is designed to clearly communicate how we collect, use, and share your information. This  Privacy Policy describes what information we collect about you, including when and how we  collect it; how we use it; with whom we may share it; and what choices you have regarding our  use of your information. In order to fully understand your rights, we encourage you to read this  entire Privacy Policy.  

This Privacy Policy applies to all information collected through your communications with  Wyyerd Fiber, whether electronic, written or oral; information collected through Wyyerd Fiber websites or mobile applications (“Apps”); as well as any other information about you that we  may collect offline or receive from third parties (collectively referred to as the “Services”). By  accessing our Services or providing your information to Wyyerd Fiber, you accept and agree to  the practices described in this Privacy Policy. 

What types of personal information do we collect from you? 

The information you provide allows us to personalize your interactions with Wyyerd Fiber so  that we can better respond to your requests, understand your needs, and provide you the  information and resources you need. In general, the type and amount of information we collect  on you will depend on how you choose to interact with Wyyerd Fiber. 

Personal Information. While you are engaging with Wyyerd Fiber and utilizing Wyyerd Fiber’s  Website and Services, we may collect information that identifies you as an individual or which is  linked or linkable to you as an individual (“Personal Information”). Examples of Personal  Information include your name, email address, mailing address, phone number, payment card  details, personal preferences, and other account-related information. 

The categories of information are outlined below: 

• Contact Information and Preferences. We may request contact information  such as your name, mailing address, telephone number, e-mail address, and your  preferences for how you would like to be contacted by Wyyerd Fiber. We may  also use third-party services to supplement or to ensure accuracy of contact  information. 
• Financial Information. If you make a purchase on Wyyerd Fiber’s Website, we  will collect payment information such as your credit card number to process your  transaction. We may use a third-party payment service to process payments made  through the Website. We will retain your credit card information only for as long  as necessary to process the transaction.
• Aggregate Information. When you access the Website, Wyyerd Fiber might also  automatically collect information about your visit that does not reveal your  specific identity or does not directly relate to an identifiable individual  

(“Aggregate Information”), such as information about how many users log on to  the Website on a daily basis. The gathering of this Aggregate Information may be  accomplished using cookies or pixel tags (see below) by Wyyerd Fiber and its  third-party service providers, which track user activity of Wyyerd Fiber’s  Website. Aggregate Information is used in a collective manner, and no single  person can be identified by that compiled information. It may include the  following: 

• Wyyerd Fiber Services most frequently accessed; 
• Date and time when Wyyerd Fiber webpages were visited; 
• Amount of time spent on a Wyyerd Fiber webpage; 
• Number of visits to Wyyerd Fiber Services; 
• Types of browser used; 
• Cookie preferences; 
• Search terms used; 
• Internet Protocol (IP) addresses; 
• Type of computers used; or 
• • Web services used. 

Wyyerd Fiber also may use a unique assigned number located with its URL to determine the  website from which you navigated to get to the Website. While this number may not be apparent  to you, it does not contain your Personal Information. 

How do we collect personal information about you? 

Wyyerd Fiber may collect Personal Information in a variety of instances when you engage or  communicate with us. For example, we may collect information about you in the following  circumstances: 

• Login. We may request Personal Information whenever you log in to your account. We reserve  the right to request any additional information necessary to establish and maintain your account. 
• Requests for Information and Resources. When you contact Wyyerd Fiber for information and  resources, we will collect the Personal Information you provide in order to assist you. 
• Website and App Use. We may collect Personal Information through your use of Wyyerd Fiber Websites and Apps, including online public forums, discussion boards, or chat rooms. If you  become a registered user of Wyyerd Fiber, we will collect login and profile information and may  also collect information about your areas of interest. Please note that any information you post  within public forums will become public and may be read, collected, and used by anyone. Please  exercise caution when deciding whether to disclose your Personal Information in public forums.
• Service Order. We may collect Personal Information when you order and/or sign up for Wyyerd  Fiber services.  

How may we use your personal information? 

Generally, we may use your information that we collect about you or that you provide to use,  including any personal information, to:  

• Allow you to participate in the features we offer on the Website;  
• Facilitate, manage, personalize, and improve your online experience;  
• Process your registration and manage your account; 
• Transact with you, provide services or information you request, respond to your  comments, questions and requests, serve you content and/or advertising, and send you  notices;  
• Company Affiliates’ marketing and other purposes; 
• Improve the Website and for any other internal business purpose;  
• Tailor our content, advertisements, and offers;  
• Fulfill other purposes disclosed at the time you provide Personal Information or  otherwise where we are legally permitted or are required to do so;  
• Determine your location and manage digital content rights (e.g., territory restrictions);  and  
• Prevent and address fraud, breach of policies or terms, and threats or harm. 

We may also use Aggregate Information or other data that we collect on an aggregate or  anonymous basis (meaning it does not identify any individuals) for various internal purposes,  where permissible under applicable laws and regulations, to help deliver products, services, and  content that are better tailored to the users of our services and for other purposes. 

• Internet Protocol (IP) Addresses from All Visitors to its Websites. An IP  address is a number that is automatically assigned to your computer when you use  the Internet. We use IP addresses to help diagnose problems with our server,  administer our websites, analyze trends, track users’ movement on our webpages,  gather broad demographic information for aggregate use for us to improve our  webpages, and deliver customized, personalized content. IP addresses are not  linked to Personal Information. 
• Browser and Device Information. Certain information is collected by most  browsers or automatically through your device, such as your Media Access  Control (MAC) address, computer type (Windows or Mac), screen resolution,  operating system name and version, device manufacturer and model, language,  Internet browser type and version and the name and version of the Services you  are using. We use this information to ensure that the Services function properly. 
• Web Server Traffic Pattern Information and Browsing History. We collect  standard web server traffic pattern information and your browsing history. 

General traffic, Site usage, browser information and length of stay information is  collected. 

• Cookies. We use “cookies,” small files that are sent to your web browser and  stored on your computer’s hard drive, to enhance your online experience. The  cookies collect information about your use of our Services, such as the type of  browser you use (such as Google Chrome or Internet Explorer), your home  domain or Internet service provider, your referrer URL (which is the URL for the  website that you were viewing prior to visiting the website), how you were  directed to the Website and Services, which specific pages you accessed, how  long you view each page, the time and date you access our Website and Services  and anonymous traffic data. If you do not want information collected by cookies,  most browsers allow you to automatically decline cookies or be given the choice  of declining or accepting a cookie (or cookies) from a website. If, however, you  do not accept cookies, you may experience some inconvenience in your use of the  Website and Services. 
• Pixel Tags and Other Similar Technologies. Pixel tags (also known as web  beacons and clear GIFs) may be used to, among other things, track the online  actions of users of the Services (including email recipients), measure the success  of our marketing campaigns and compile statistics about usage of the Services and  response rates. 
• Physical Location. We may collect the physical location of your device by, for  example, using satellite, cell phone tower or Wi-Fi signals. We may use your  device’s physical location to provide you with personalized location-based  services and content. In some instances, you may be permitted to allow or deny  such uses and/or sharing of your device’s location, but if you do, we may not be  able to provide you with the applicable personalized services and content. 
• De-Identified Information and Aggregate Information for Data Analysis and  Research. “De-identified information” means information where identifiers have  been removed so that it does not directly or indirectly identify and cannot  reasonably be used to identify an individual. “Aggregate Information” means  information about groups or categories of individuals which does not identify and  cannot reasonably be used to identify an individual. For example, we may use  aggregate information to compare the types of services our constituents utilize in  one geographic location with another to understand how the two groups are  different or similar.  

With whom may we share your personal information? Your Personal Information may be shared with: 

• With Your Consent. Wyyerd Fiber may share information about you with others  if you give us permission or direct us to share the information. 
• Third Party Service Providers. We may need to share Personal Information  with third parties that provide operational services on our behalf (such as website  hosting, information technology and infrastructure, data analytics, email delivery, credit card processing, order fulfillment, auditing or other services) or that assist Wyyerd Fiber in providing you with support and resources. 
• Other Uses or Disclosures of Personal Information. We may also use and  disclose your Personal Information as we believe to be necessary or appropriate:  (a) to comply with applicable law, which may include laws outside your country  of residence, to respond to requests from public and government authorities,  which may include authorities outside your country of residence, to cooperate  with law enforcement, or for other legal reasons; (b) to enforce our Subscriber  Agreement; and (c) to protect our rights, privacy, safety or property, and/or that of  you or others. In addition, Wyyerd Fiber may use, disclose or transfer your  information to a third-party in the event of any reorganization, merger, sale, joint  venture, assignment, transfer or other disposition of all or any portion of our  organization (including in connection with any bankruptcy or similar proceedings). 

What are your privacy options and access? 

Contact Preferences and Restrictions. We respect your privacy and recognize that you may  wish to limit the ways in which we contact you and/or share your Personal Information. On  many of our email communications, you may manage what type of communications you want to  receive from Wyyerd Fiber, or you may opt-out from receiving certain email communications.  However, we will continue to send transaction-related emails regarding our relationship and the  services you have requested. 

In addition, Wyyerd Fiber offers the following options: 

• Do not contact me by postal mail. 
• Do not contact me by telephone. 
• Do not contact me by SMS (text) message. 
• Do not contact me by email. 
• Do not contact me (ends all communications except transaction-related  notifications). 

To inform us of any desired restrictions, please make changes through the instructions on the  Wyyerd Fiber email communication or use the contact options on our Legal & Regulatory page.  

Mobile Applications (Apps). You can stop collection of information by Apps by uninstalling  the Apps. You may use the standard uninstall processes available as part of your mobile device  or network. To discontinue the collection of geolocation data within Apps, you can modify your  privacy settings on your mobile device. 

To Request a Copy of Your Personal Information and to Object to the Processing of Your  Personal Information. Subject to applicable law, you may have the right to obtain confirmation  regarding whether Wyyerd Fiber processes Personal Information about you and/or to request  access to and receive information about the Personal Information that we maintain. This may include listing certain categories of personal data that we have disclosed to third parties for their  direct marketing purposes and the identity of those third parties. To make such a request, please  contact us using one of the methods provided on the Legal & Regulatory page. In your request,  please make clear what Personal Information you would like to review. For your protection, we  may need to verify your identity before implementing your request. We will try to comply with  your request as soon as reasonably practicable, consistent with applicable law. 

Subject to applicable law, you may also have the right to object to the processing of your  Personal Information, and have the information blocked, anonymized, or deleted, as appropriate.  Please note that in cases of deletion, we may keep limited personal information to document your  request. The right to access Personal Information may be limited in some circumstances by local  law. To exercise these rights, please use the contact options on our Legal & Regulatory page:  https://www.wyyerd.com/legal-and-regulatory.  

To Request Instructions on How to Delete Your Personal Information from the Wyyerd  MyNetwork App. You have the right to request instructions on how to delete your Personal  Information from the Wyyerd MyNetwork App. To make such a request, please contact us by  submitting a request on the Legal & Regulatory page: https://www.wyyerd.com/legal-and regulatory. After you successfully submit such a request, a Wyyerd Fiber representative will  provide you detailed instructions on how to delete your Personal Information from the Wyyerd  MyNetwork App. Please note that we may keep limited personal information to document your  request to delete your personal information from the Wyyerd MyNetwork App. 

Personal Information Changes. If you have a Wyyerd Fiber account, you may login to update  or change your Personal Information. You can also send your request through one of the contact  options on our Legal & Regulatory page. After submitting a request, Wyyerd Fiber will utilize  identity verification methods in order to change or delete account information and/or data. 

What are your protections regarding SMS communications? 

• SMS consent and phone numbers collected for SMS purposes will not be shared with third  parties. 
• Types of SMS Communications: If you have consented to receive text messages from  Wyyerd Fiber, you may receive text messages from Wyyerd Fiber communications  regarding appointment reminders, account/payment notifications, outage alerts, and order  confirmations.  
• Standard SMS Disclosures: Messaging frequency may vary. Message and data rates may  apply. To opt-out to SMS messaging at any time, text STOP. For assistance, text HELP or  visit Wyyerd Fiber’s website at www.wyyerd.com. Visit https://www.wyyerd.com/legal and-regulatory for the privacy policy and www.wyyerd.com for the Terms of Service. 

What are our data security protections? 

Wyyerd Fiber is committed to using reasonable organizational, technical and administrative  measures designed to secure the information to protect Personal Information within our  organization. For example, we incorporate industry-standard security controls (like firewalls) and  password protection systems to create sites that are resistant to standard internet-based threats. 

Unfortunately, however, no data transmission over the Internet, nor any data storage system, is  100% secure. While we strive to protect your information, we cannot ensure or warrant the  security of such information on our or third-party sites. If you have reason to believe that your  interaction with us is no longer secure, please immediately notify us using the contact options on  our Legal & Regulatory page. 

Wyyerd Fiber retains Personal Information that we receive for as long as necessary to fulfill the  purpose(s) for which the information was collected, to provide our services and products, to  pursue legitimate business purposes, to enforce our agreements, and comply with all applicable  laws. 

Notices and Disclosures 

Children’s Privacy. Wyyerd Fiber’s Website and Services are not directed to anyone under the  age of 13. The Website does not knowingly collect or solicit information from anyone under the  age of 13, or allow anyone under the age of 13 to sign up for any service. In the event that we  learn that we have gathered Personal Information from anyone under the age of 13 without the  consent of a parent or guardian, we will delete that information as soon as possible. If you  believe we have collected such information, please contact us at the Legal & Regulatory page.  

Links to Third-Party Websites. Our Website and Services may contain links to third-party  websites, whose privacy practices may be different from Wyyerd Fiber’s. This Privacy Statement  does not address, and we are not responsible for, the privacy, information or other practices of  any third parties, including any third-party operating any website or service to which the  Services link. Links to other sites do not imply Wyyerd Fiber’s endorsement of the products or  services or privacy or security practices of those websites. In addition, we are not responsible for  the information collection, use, disclosure or security policies or practices of other organizations,  such as Facebook, Apple, Google, Microsoft, or any other app developer, app provider, social  media platform provider, operating system provider, wireless service provider or device  manufacturer, including with respect to any Personal Information you disclose to other  organizations through or in connection with our sites or our social media pages. 

Data Subject U.S. Laws. Wyyerd Fiber’s Services are controlled and operated by us from the  United States and are not intended to subject us to the laws or jurisdiction of any state, country,  or territory other than that of the United States. Your Personal Information may be stored and  processed in the United States where our servers are located and our central database is operated. 

In certain circumstances, courts, law enforcement agencies, regulatory agencies or security  authorities may be entitled to access your Personal Information. 

Information on Third Parties. If you disclose any Personal Information relating to other people  to us, you represent that you have the authority to do so and to permit us to use the information  in accordance with this Privacy Statement. 

California Consumer Privacy Act (CCPA) 

If you are a California resident, please review these additional privacy disclosures, which  provide a summary of how we collect, use, and disclose Personal Information about you and  explain your rights under the CCPA.  

Categories of information we collect, use, and disclose. We collect the information described  in our Privacy Policy in the section “What types of Personal Information do we collect from  you?” and “How may we use your personal information?” In the prior 12 months, we may have  collected the following categories of Personal information:  

• Identifiers, such as name, email address, mailing address, social security number, cookie  and device identifier, and IP address.  
• Demographic information, such as your gender and age.  
• Commercial information, such as records of purchases and payment information.  • Internet or other electronic network activity information, such as log data and information  about the devices and computers you use to access our websites.  
• Geolocation data, such as GPS, Bluetooth, or Wi-Fi signals, where you have allowed  access to that information.  
• Electronic, visual, or similar information, such as recorded conversations with our  customer service agents and recorded online sessions.  
• Other information you provide, such as responses to surveys or messages to customer  service.  
• Inferences drawn from any of the above, including the content or ads that may be of  interest to you.  
• We collect and use these categories of information from you, your devices, third parties, or as  otherwise described in this Privacy Notice. We disclose these categories of Personal Information  for the purposes described in the section “With whom may we share your Personal Information?” 

Your rights as a California Resident. Under CCPA, California residents have the right to  request access to or deletion of their Personal Information, to request additional details about our  information practices, to opt out of the “sale” of Personal Information (if applicable), and to not  be discriminated against for exercising their rights. To request to exercise your access or deletion  rights, please contact us via the Legal & Regulatory page with general privacy questions. Upon  receipt of your request to exercise you rights to access or delete your Personal Information, we will verify your identity to protect your security and privacy. Note that even if we honor your  request to delete your information, we may retain certain information as required or permitted by  law. If your request relates only to your marketing preferences and how Wyyerd Fiber may  contact you, including opt-out requests, please use the Legal & Regulatory page.  

How to contact us about this Privacy Policy? 

To let us know how you would like us to contact you, or to opt-out of receiving phone calls,  emails, texts, or mail, or to stop sharing or selling your information, make your request on the  Legal & Regulatory page with identifiable contact information so that we are able to respond to  your request. If you have questions about our Privacy Policy, want to know what Personal  Information of yours Wyyerd Fiber is in possession of, or if you have a concern regarding our  privacy practices, you can use the contact options on our Legal & Regulatory page. Please  provide a description of your comments or questions in enough detail so we can respond appropriately and contact you. 

Updates to this Privacy Policy. 

Since we will continue to implement new technologies and improve our services and features,  this Privacy Policy is subject to change at any time, without notice. Changes will be posted here  or in other formats that we deem acceptable, and all changes will be effective immediately upon  posting. When changes are made, we will update the date at the top of our Privacy Policy. Your  continued use of Wyyerd Fiber’s websites after the effective date of any modification to the  Privacy Policy will be deemed to be your agreement to the changed terms.